Topics

	How much do you charge for delivery?
	How long will it be before I receive my order?
	My order hasn't arrived - what should I do?
	What happens if I am out when my delivery arrives?
	I want to return something I've received - what should I do?
	My order is incomplete or damaged

How much do you charge for delivery?

We make a handling charge of £3.50 (including VAT) to cover the cost of processing each order we receive. If your order is for delivery to a UK mainland address then £3.50 is all you will pay for delivery.

We make an additional shipping charge for delivery to addresses which are not located on the United Kingdom mainland. This charge is calculated to cover the additional costs we incur and is added to your order when you checkout.

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How long will it be before I receive my order?

The availability estimate on each item's product detail page describes how long we expect it to be before we dispatch that item.

If you order items with different availabilities and your order is for delivery to a UK mainland address we will normally dispatch items as they become available.

If you order items with different availabilities and your order is for delivery to a non UK mainland address we will normally dispatch your order once all the items are available.

We will send you an email when we dispatch your order.

My order hasn't arrived - what should I do?

Please contact us with your order reference (available from the email we sent you confirming receipt of your order) or your name, address and details of your order.

You can find our contact details by clicking here.

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What happens if I am out when my delivery arrives?

We will only leave a delivery if there is an adult present at the delivery address to sign for it. If you are out a card will be left with details of how to collect or reschedule your delivery.

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I want to return something I've received - what should I do?

You can find details of our returns policy by clicking here.

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My order is incomplete or damaged

If the packaging on your delivery is clearly damaged when it arrives please refuse to accept the delivery. By signing to accept the delivery you are confirming that the goods were delivered in good condition in so far as could be determined from external examination.

If upon opening the packaging you find that any item is damaged, or an item you have ordered and that appears on the packing note is missing, then please contact us within 3 days of delivery stating the nature of the problem. When you contact us please provide us with your order reference (available from the email we sent you confirming receipt of your order) or your name, address and details of your order.

You can find our contact details by clicking here.

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