Topics

	Refunds for orders cancelled before despatch
	Refunds for unwanted items returned within 30 days of receipt
	Refunds for items returned because they appear to be faulty
	How refunds are made

Refunds for orders cancelled before despatch

If you cancel an order before we despatch it then you will not owe us anything and we will refund any money you have paid us.

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Refunds for unwanted items

If you return an entire order under the terms of our 30-day money back guarantee we will issue a refund of the payment you have made (including our delivery charges). We will not refund any costs you incur in returning the order to us.If you return part of an order under the terms of our 30-day money back guarantee we will issue a refund for the difference between the payment you would have paid if you had originally ordered the items you have kept and the payment you have actually made. We will not refund any costs you incur in returning the item(s) to us.

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Refunds for faulty items

If you return an entire order because one or more items are faulty we will issue a refund of the payment you have made (including our delivery charges). Providing you have followed our instructions for the return of the item(s) we will also refund the postage costs you incur in returning the item to us.If you return part of an order because one or more items are faulty we will issue a refund for the difference between the payment you would have paid if you had originally ordered the items you have kept and the payment you have actually made. Providing you have followed our instructions for the return of the item(s) we will also refund the postage costs you incur in returning the item to us.

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How refunds are made

Refunds are made using the same form of payment originally used for purchase and are usually made within 5 working days of our receiving your return or notice of your decision to cancel an order.

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